Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job descriptions

• Handle user inquiries and complaints through live chat/email
• Ensure user satisfaction through feedback and solution
• Inform users in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries 
• Analyze client’s HR policies 
• Adjust product feature and implement them per client’s request

Requirements

• 1 year of related working experience as a Payroll / Compensation Benefit. Fresh graduates from Accounting / Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem-solving skills.
• Good personality and emphatic.

Required Skills

• Persuasion and Negotiation
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Taxation
• Willing to independently learn online and offline 
• Fast adaptation